MG Creations

✨ The MG Creations Story

 

Welcome to MG Creations! Hello, I'm Mama Geoff the maker and founder behind this small business. MG Creations was born out of a love for Making special gifts for friends and family. For me, crafting isn't just a hobby; it’s a way to bring beauty, tranquility, and a little spark of joy into everyday life. Every item you find here, from a custom personalized tumbler to a unique set of holiday mugs, are designed and created right here in White Palins, NY with meticulous attention to detail and quality. When you purchase from MG Creations, you are not just buying a product—you are supporting a dream and receiving a piece of handmade art infused with care.

Thank you for being here and supporting the world of handmade craftsmanship!

 

💖Handmade Guarantee & Care:

 Handmade Variations:

Because every piece is handcrafted, slight variations in color, texture, and size are to be expected. These differences are what make your item unique and are not considered defects.

Product Care:

To ensure the longevity and beauty of your purchase, please refer to the specific care instructions included with your item.

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Essential Customer Policies:

Shipping & Fulfillment:

Processing Time:

We require 3-5 business days to prepare and package your order before it ships. This allows time for crafting, curing, or final quality checks.

 

Carrier & Tracking:

Once shipped, you will receive a tracking number to monitor your package. MG Creations is not responsible for delays, damages, or losses incurred by the shipping carrier.

 

Packaging:

We are committed to using careful, protective packaging, or eco-friendly/recycled materials when required. 

 

Returns, Exchanges, & Damages:

Standard Return Window: If you are not satisfied with your purchase, please contact us within [14] days of delivery to initiate a return or exchange.

 

Non-Returnable Items:

Due to their nature, custom or personalized items are final sale and cannot be returned unless they arrive damaged or defective.

 

Damaged Items:

If your order arrives damaged, please contact us immediately (within 48 hours of delivery) and include clear photos of the damage and the original packaging. We will work quickly to find a solution, such as a replacement or refund.

 

Custom Orders:

We love bringing your vision to life! Custom order timelines and pricing will be agreed upon before production begins.  All custom order sales are final. A non-refundable deposit of 50% may be required before starting work.

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Contact Information:

For any questions about your order, custom requests, or care instructions, please reach out to us:  Email: info@crafteemama.com.